DISTANCE SALES AGREEMENT
Last Updated: July 2026
This Distance Sales Agreement ("Agreement") has been prepared in accordance with Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts of the Republic of Turkey.
1. PARTIES
a) SELLER (SERVICE PROVIDER)
Title: Direct Airport Transfer
Address: Kizilsaray Mah. Yener Ulusoy Bulvari Tevfik Apt. 11/D Muratpasa/ANTALYA 07040
TURSAB Licence No: 16884
Phone: +90 542 724 98 98
E-mail: info@directairporttransfer.com
Web: www.directairporttransfer.com
b) BUYER (CONSUMER)
The natural or legal person who makes a reservation via the website. The information provided during the reservation is an integral part of this agreement.
2. SUBJECT OF THE AGREEMENT
The subject of this agreement is to determine the rights and obligations of the parties regarding the sale and provision of the service specified below, ordered electronically by the BUYER from the SELLER's website www.directairporttransfer.com.
3. SERVICE SUBJECT TO SALE
a) Service Type: Private Airport Transfer Service
b) Service Details:
- Departure point (airport or region)
- Arrival point (hotel or region)
- Transfer date and time
- Number of passengers
- Selected vehicle type (Mercedes Vito / Sprinter, etc.)
- Additional services (if any)
c) Service Fee: The amount stated on the reservation confirmation page
d) Currency: EUR / USD / GBP / TRY (according to the BUYER's choice)
e) VAT: Included in the price
4. ORDER AND PAYMENT
a) Placing an Order:
- The BUYER creates their order by filling in the reservation form on the website.
- The accuracy of the information is the BUYER's responsibility.
- The order confirmation is sent by e-mail or WhatsApp.
b) Payment Method:
- Our standard payment method is payment in the vehicle. The BUYER makes no prepayment at the time of reservation; the service fee is paid directly to the driver in the car in cash or by card after the journey is completed.
- The SELLER does not request any prepayment or credit card details from the BUYER at the reservation stage.
- The SELLER may in the future offer optional prepayment via credit/debit card or other electronic payment methods on the website. When this option becomes active, the relevant payment and refund terms apply as stated in Articles 4/c and 7 below.
c) Refunds and Charges for Prepaid Transactions (applicable when online payment is active):
- When a reservation prepaid by credit/debit card or other electronic methods is cancelled, the SELLER does not apply any additional cancellation or penalty deduction.
- Only the bank, POS and payment-system transaction charges, together with any wire/EFT fee required for the refund, are deducted, and the remaining full amount is refunded to the BUYER.
- The refund is made using the same method as the payment (card payment to card, wire to wire). Currency exchange differences may occur in international transactions; such differences originate from the bank and are not the SELLER's responsibility.
d) Payment Security (applicable when online payment is active):
- All payment transactions are protected by SSL encryption.
- Card details are processed by PCI-DSS certified payment providers.
- Full card details are not stored in the SELLER's systems.
5. ENTRY INTO FORCE OF THE AGREEMENT
a) By ticking the "I have read and accept the Agreement" box on the reservation form, the BUYER is deemed to have accepted the agreement electronically.
b) The agreement enters into force upon delivery of the order confirmation to the BUYER.
c) A copy of the agreement is sent to the BUYER's e-mail address.
6. PERFORMANCE OF THE SERVICE
a) Method of Delivery:
- At the stated date and time, our greeter meets the BUYER at the airport exit with a name sign.
- Our driver waits in the vehicle; luggage is placed in the car.
- Safe and direct transfer to the stated arrival point is provided.
b) Delivery Time:
- The date and time of performance are determined by the BUYER during the reservation.
c) Place of Delivery:
- Antalya Airport (AYT) exit gate
- Gazipasa-Alanya Airport (GZP) exit gate
- The stated address for hotel/region transfers
7. RIGHT OF WITHDRAWAL AND ITS EXCEPTIONS
a) TOUR/TRAVEL SERVICES EXCEPTION:
- Under the relevant provisions of Law No. 6502, contracts for accommodation, transport of goods, car rental, catering, and leisure services to be performed on a specific date or period are outside the scope of the right of withdrawal.
- As the airport transfer service is a transport service performed at a specific date and time, the BUYER does not have a 14-day right of withdrawal.
b) CANCELLATION RIGHTS:
- Even without the right of withdrawal, the BUYER has the right to cancel within the terms stated in the "Cancellation and Refund Policy".
- As no prepayment is taken for standard transfer reservations, they can be cancelled free of charge. For prepaid transactions, the refund terms in Article 4/c apply.
- For details, please review our Cancellation and Refund Policy.
8. LIABILITY
a) The SELLER's Responsibility:
- To provide the service in accordance with the agreement
- To provide a professional driver and a well-maintained vehicle
- To track the flight and wait in case of delay
- To ensure the BUYER's safety
- To be ready at the transfer point at the stated time
b) The BUYER's Responsibility:
- To provide correct information (flight, hotel, phone, etc.)
- To be ready at the stated time and place
- To act in accordance with the Terms of Use
- To be responsible for damages arising from lateness or incorrect information
9. FORCE MAJEURE
The parties are released from fulfilling their obligations in the following cases:
- Natural disasters (earthquake, flood, storm)
- Epidemics, quarantine decisions
- War, terrorism, political unrest
- Government decisions, travel bans
- Strike, lockout
- Flight cancellations and disruptions
In cases of force majeure, the "Cancellation and Refund Policy" applies.
10. PROTECTION OF PERSONAL DATA
The BUYER's personal data is processed and protected as stated in the "Privacy Policy". The BUYER expressly consents to the processing of their personal data.
11. COMPLAINTS AND APPLICATIONS
a) Complaint Channels:
- E-mail: info@directairporttransfer.com
- Phone/WhatsApp: +90 542 724 98 98
- Customer service responds within 24-48 hours.
b) Legal Application:
- Consumer Arbitration Committee and Consumer Courts (the competent body is determined according to the current monetary thresholds)
- The competent authorities in the BUYER's place of residence
12. DISPUTE RESOLUTION
a) The parties undertake to resolve disputes arising from the agreement amicably first.
b) In unresolved disputes, the Antalya Consumer Arbitration Committee and Antalya Consumer Courts are competent.
c) The applicable law is the law of the Republic of Turkey.
13. INTEGRITY OF THE AGREEMENT
This agreement, together with the Privacy Policy, Cookie Policy, Terms of Use, and Cancellation and Refund Policy, covers the entire relationship between the SELLER and the BUYER.
14. ELECTRONIC APPROVAL
By ticking the approval box on the reservation form, the BUYER declares and undertakes that they:
- Have read and understood this agreement
- Accept all terms
- Are over 18 years of age
- Have provided accurate information
15. CONTRACT TERMS
a) Service Fee: The amount stated on the reservation confirmation page
b) Payment Method: Payment in the vehicle (standard); online prepayment if offered in the future
c) Service Date: The date and time determined by the BUYER
d) Service Location: The departure-arrival points stated in the reservation
e) Service Duration: One-way or round-trip transfer (according to the reservation)
f) Contract Duration: Ends upon performance of the service
16. CONTACT INFORMATION
SELLER:
Direct Airport Transfer
Kizilsaray Mah. Yener Ulusoy Bulvari Tevfik Apt. 11/D Muratpasa/ANTALYA 07040
Phone: +90 542 724 98 98
E-mail: info@directairporttransfer.com
Web: www.directairporttransfer.com
TURSAB Licence No: 16884
BUYER: The person stated in the reservation form
This agreement has been approved electronically by the BUYER, delivered to the SELLER, and mutually accepted.