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FAQ

Frequently asked questions and answers

Are the prices on your website per person?

No. In our Antalya Airport Transfer service, all prices are fixed per vehicle - not per person. No matter how many people travel within the vehicle's capacity, you pay no extra fee. Belek transfer, Side transfer, Kemer transfer or Alanya transfer - the fixed pricing guarantee applies to every region. Prices never change due to traffic, tolls or delays.
You can book in seconds by filling out our online reservation form (1-2 minutes), writing via WhatsApp +90 542 724 98 98, or emailing info@directairporttransfer.com. Our pre-booked customers are met at the terminal with a name sign and skip the airport taxi queue. Once we receive your details, we'll send a confirmation by email.
We offer two flexible payment options: 1. CASH PAYMENT IN VEHICLE (most popular) You can pay our professional chauffeur in cash during the transfer. Accepted currencies: EUR, USD, GBP, TL. 2. ONLINE PRE-PAYMENT You can pay securely through our website: - Credit card / Debit card (SSL encrypted) - PayPal - Bank transfer In our Antalya Airport Transfer service, advance payment is not mandatory. Fixed pricing guarantee - no hidden fees, the price you see at booking is the final amount.
We wait for you at Antalya Airport (AYT) or Gazipaşa Airport (GZP) terminal exit with a professional Meet & Greet sign bearing your name. If you can't see our driver due to crowds or lose each other, simply contact our 24/7 active WhatsApp at +90 542 724 98 98 - our team will guide you instantly.
Don't worry. When you provide your flight number during reservation, our 24/7 active operations team tracks your flight live. In case of delays or early arrivals, our driver's arrival time is automatically updated - no extra charges. All waiting up to 60 minutes after your landing time is completely FREE. Don't worry about passport queues or luggage delays - we're waiting for you.
Plans can change, and we understand. Our cancellation terms vary based on your payment method: CASH PAYMENT IN VEHICLE (no advance payment): - Simply notify us via WhatsApp +90 542 724 98 98, email or phone - You have completely free cancellation rights - We kindly ask you to notify us at least 2 hours in advance for operational planning ONLINE PRE-PAID RESERVATION (credit card/PayPal): - Up to 24 hours before: Full refund - 24-6 hours before: Partial refund (50%) - Less than 6 hours: No refund - Force majeure (flight cancellation, illness, death) qualifies for full refund with documentation Refund process completes within 7-14 business days.
Don't worry at all. Just notify us via WhatsApp +90 542 724 98 98 or phone. Changes made up to 24 hours before are completely FREE. Our operations team will instantly update your Antalya Airport transfer according to the new date and time. Price difference may apply based on availability, and this will be shared with you in advance.
Yes, we provide 1 child seat completely FREE for our youngest guests. Compliant with European safety standards, we have options suitable for your child's age: - Infant seat (0-12 months) - Child seat (1-4 years) - Booster seat (4-12 years) Belek transfer, Side transfer or any other region - just let us know during reservation, and it will be professionally installed and ready in your vehicle. If you have more than one child, please mention it in the reservation notes, and we'll plan the best solution together. In our family-friendly private transfer service, your child's safety means everything to us.
Absolutely. Whether from your hotel in Belek, your villa in Side, or your resort in Kemer; we plan your return transfer according to your flight time. We calculate traffic and check-in times to determine the right pickup time and deliver you to Antalya Airport on time. You can notify your return date during reservation, or contact us via WhatsApp +90 542 724 98 98 at the end of your holiday. We offer special promotions for round-trip reservations.
Our system lists 46 popular Antalya regions, but this is not a limit. In addition to main regions like Belek, Side, Kemer, Alanya, Lara, Kundu, Konyaaltı, Manavgat, Kaş and Kalkan; we provide VIP transfer to any point - village, farm, restaurant, hospital, event venue. Send your location via WhatsApp +90 542 724 98 98, and we'll provide a custom premium quote.
No. In addition to Antalya Airport (AYT) and Gazipaşa Airport (GZP) transfers, we offer a wide service network: - Hotel-to-hotel door-to-door transfers - City VIP transportation - Inter-city private transfers - Hourly private chauffeur service - Business meeting and event transfers - Wedding, honeymoon and special day transfers - Golf transfer (special for Belek region) - Tour and excursion private transfers We provide professional service to any point, at any time.
Absolutely not. All our transfers are completely private VIP transfers - not shuttles or shared airport taxis. Only you and your loved ones are in the vehicle. No stops at other hotels, no other passengers picked up. You travel directly and non-stop from your starting point to your destination. As Direct Airport Transfer, we guarantee this standard with our TÜRSAB 16884 license.