CANCELLATION AND REFUND POLICY
Last Updated: July 2026
At Direct Airport Transfer, keeping customer satisfaction at the highest level is our principle. We know that holiday plans can change at any moment, and we stand by you with our flexible cancellation policy. This policy explains the terms regarding reservation cancellations and refund processes.
1. GENERAL PRINCIPLES AND OUR PAYMENT MODEL
Our working model at Direct Airport Transfer is clear: we do not take any prepayment or credit card details at the time of booking. You pay your fare directly to our driver in the car once the journey is complete. This model fully protects you from financial risk in case of cancellation, because you never have to deal with the refund of an amount you have not paid.
Your plans may change, your flight may be cancelled, or you may change your mind — we understand this very well, and we are proud to offer some of the most flexible cancellation terms in the industry.
2. STANDARD TRANSFER CANCELLATIONS
Because we take no prepayment, you can cancel your standard transfer reservations free of charge at any time.
a) Cancellation 24 hours or more in advance:
No action is needed; a single WhatsApp message is enough. No fee or penalty is applied.
b) Cancellation within the last 24 hours:
Again, no fee is charged; however, since we reserve our vehicle and driver for you, we kindly ask you to let us know as soon as possible. This courtesy makes planning easier for us and for our other guests.
c) No-Show:
If you are not present at the stated time and place and we cannot reach you, your reservation is cancelled. As we take no prepayment, no fee is charged. Our greeter tracks your flight live and waits for you; even if your flight is delayed, we continue to meet you at no extra charge.
3. FLIGHT CANCELLATION OR DELAY
If your flight is cancelled by the airline, its time changes or it is delayed, there is no need to worry:
We track your flight live; in case of delays, your driver waits for you. If your flight is cancelled entirely, you can cancel your reservation free of charge or postpone it to a new date with a single message. As there is no prepayment, there is no refund process or deduction.
4. DATE / TIME CHANGES
If you prefer to change the date or time of your transfer instead of cancelling, you can do so free of charge via WhatsApp. If a price difference arises due to vehicle type or route on the new date or time, you will be informed in advance, and the updated price is paid in the car. We charge no processing fee for changes.
5. PREPAID EXTRA SERVICES
The standard transfer can be cancelled free of charge; however, some special extra services may require advance order and payment (for example a welcome bouquet, cake, balloon decoration or special drinks package). For such services:
Cancellation up to 24 hours before the transfer: full refund. Cancellation between 24 and 6 hours: a partial refund may apply if preparation has begun. Personalised items (custom cake, named flowers, etc.) are outside the scope of refunds.
If a prepayment has been taken for an extra service, the refund is made using the same payment method and is initiated within 7-14 business days of confirmation. Bank or payment-system commissions may apply.
6. FIXED PRICE PER VEHICLE
Our prices are per vehicle, not per person. Therefore, even if the number of passengers in your group decreases, the total fare does not change; no partial refund or discount is applied. If, at your request, a longer route is taken, the difference is reflected in the updated price and you are informed in advance.
7. CANCELLATION CAUSED BY THE COMPANY
If we cannot provide the service for a reason on our side, we inform you as soon as possible and offer an equivalent vehicle or an alternative solution. If a price difference arises in the alternative, we cover the difference; you pay the original price. If you have prepaid for an extra service, we provide a full refund.
8. HOW TO CANCEL / CHANGE
The fastest way for all cancellations and changes is WhatsApp:
WhatsApp / Telegram: +90 542 724 98 98
E-mail: info@directairporttransfer.com
Stating your reservation number and full name speeds up the process. When your request is received, we send you a confirmation; no hidden fee or deduction is applied at any stage.
9. FORCE MAJEURE
In cases of force majeure such as health problems, death, natural disaster, epidemic, official travel bans, or visa/passport obstacles, your reservation is cancelled free of charge or postponed to a later date. If there is a prepaid extra service, a full refund is made upon documentation.
10. DISPUTE RESOLUTION
In case of any dispute, we kindly ask you to contact our customer service first; the vast majority of issues are resolved at this stage. For unresolved cases, you may apply to the Consumer Arbitration Committee or Consumer Courts. The applicable law is the law of the Republic of Turkey.
11. OUR PRINCIPLE OF TRANSPARENCY
All terms are clear and open; no hidden fee or deduction is applied. As we take no prepayment, the financial risk is not on the customer. You are informed at every stage.
12. CONTACT AND SUPPORT
E-mail: info@directairporttransfer.com
Phone / WhatsApp: +90 542 724 98 98 (24/7 support)
Address: Kizilsaray Mah. Yener Ulusoy Bulvari Tevfik Apt. 11/D Muratpasa/ANTALYA 07040
Web: www.directairporttransfer.com
TURSAB Licence No: 16884
This policy is an integral part of our Terms of Use. For the full text, please review our Terms of Use.